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Feedback Stretegies

 

Feedforward


The first article that I read is called "Try Feedforward Instead of Feedback" by Marshall Goldsmith. He talks about how feedforward is more helpful than getting feedback. I learn that getting a feedback can have a negative effect to the person who is receiving it because they tend to get personal on their suggestions which some people cannot take. This is when Feedforward enters.

Feedforwards is all about people listening to suggestions for the future then learn and help as much as they can. There are also eleven reasons to try Feedforward, but I will be only addressing some of them that I find personally works.

1. We can change the future. We can't change the past.

Feedforward helps people focus on a positive future and not a failed past. This means that people who use feedforward does not concentrate on the mistakes of what the other person have, instead they give them advices on how to improve their work better for the future. I also think that giving people ideas on how they could progress is more important than criticizing their work.

2. It can be productive to help people learn to be "right", than prove they were "wrong"

I totally agree with this statement because people would get defensive when someone starts to point what they did wrong and they would start to feel bad about what they did. Feedforward do the opposite as it concentrate on how to solve the problems.

3. Feedforward is especially suited to successful people.

Successful people accept feedforward because it focuses on what they could do to improve their ideas. I also think that feedforward really pleased them as they always think about their future and they are always ready for future problems.

4. Feedforward can come from anyone who knows about the task. It does not require personal experience with the individual.

Sometimes we learn more things from the people we don't/barely know, and I think it is also true. I know this from experience because I sometimes get good ideas from other people that I barely knew, and their fresh ideas were also useful. I also think that if we ask our friends who have a different perspective than us can give new ideas than we never can think of works.

5. People do not take feedforward as personally as feedback.

Constructive feedback "focus on the performance, not the person" and that is why people tends to put their guards up when they started to hear feedbacks. On the other hand, people would prefer to get positive suggestions because they are not getting judgement personally.


The second article I read is called "Be a Mirror" by Gravity Goldberg. It is about how students' progress better than others because of their growth mindset. As they believe that hard work and struggle are an important process because it involves efforts and efforts brings self-satisfaction. If a student has a fixed mindset about their capability, they believe that their skills are static and nothing could be done more. They are the type of people who resists putting extra hard work because there is no point.

I also learn how to give feedback using the "mirror" way. This means that reflect to what is there without judgement. Here are the five qualities of feedback that I get from the article inspired from Carol Dweck:

1. Be Specific - when describing someone else's work, we can name the specific steps they took and name them one at a time. This will make them feel that you are trying to help them.

2. Focus on what the person is doing - and not what is missing.

3. Focus on the process - and the effort of the person put in showing them that their work is important and being valued.

4. Make sure it can transfer - after being specific on what the person is doing, we should also show them how to transfer/apply what they have learn to a different context.

5. Take yourself out of the feedback - meaning that you do not say "I like how you..." because this only gives pleasure to them. Instead, we can start it as "When you..." which could help them focus on what you are about to say.


The articles that I read about feedback strategies are very helpful because sometimes I find it hard to think what I should say to someone when I get asked to give them feedbacks. These articles really give good advices, and I will certainly use them in the future.


Sources

  • "Try Feedforward Instead of Feedback" by Marshall Goldsmith. Link
  • "Be a Mirror" by Gravity Goldberg. Link
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